Shipping Policy
1. HOW IS SHIPPING CALCULATED AND CHARGED?
1.1. The shipping cost for your purchase varies according to the delivery destination, weight and volume of the products chosen. To find out the shipping cost, simply enter the delivery zip code on the screen of the chosen product or on the shopping cart screen. The shipping cost may vary between the product page and the shopping cart screen, depending on the volume of products in your order.
2. WHAT IS TOTH'S DELIVERY TIME?
2.1. The final delivery time is informed at the time of order completion, always respecting the longest time among all the products you have chosen. For your convenience, we do not make partial deliveries, you will always receive your complete order.
2.2. You can also simulate the delivery date on the product screen. The deadline is always counted from the confirmation of payment by the card administrator. This confirmation usually occurs within 3 (three) calendar days of the purchase payment.
3. WHAT ARE THE DELIVERY TIMES AND RULES?
3.1. Our deliveries are made from Monday to Friday, from 8am to 6pm. We do not deliver on Saturdays, Sundays and holidays.
3.2. If the carrier does not find anyone at the address on the first delivery attempt, it will make two further attempts. If the customer is not found to receive the goods on either attempt, the goods will be returned to TOTH. A fourth delivery attempt may result in a new shipping cost, so always pay attention to the delivery time stated in the order.
3.3. If contact with the customer is unsuccessful, the order will be automatically cancelled, so remember to track your purchase.
3.4. We kindly ask customers to check the dimensions of the purchased product and ensure that they are suitable for the elevators, doors and corridors at the delivery location, as we do not transport products up stairs, lift them from outside the building or disassemble products, doors and windows during delivery. Any damage to the products resulting from the contracting of these services is the sole responsibility of the customer.
4. CAN I CHANGE MY DELIVERY ADDRESS?
4.1. The customer may change the address on our website before finalizing the order. This change will no longer be possible after completion.
5. HOW SHOULD I ACT WHEN MY PURCHASE IS DELIVERED?
5.1. If upon receipt the package is open, crumpled, wet, torn and/or shows signs of visible external damage, refuse receipt, sign the back of the Invoice, stating the reason for refusal and notify us immediately. Also refuse delivery if the delivery is made to the billing address and not the delivery address you registered.
5.2. If the packaging is in order, open it and check whether you have received the product you ordered, whether it is in perfect condition and whether all the accessories and items in your order have been received.
6. HOW DO I ASSEMBLE MY PRODUCT?
6.1. In order to offer competitive prices to our customers, we do not add the assembly fee to our products. We provide a manual and all necessary support at this stage, but we reiterate that before assembly you must check that you have received the item in the color, size and model chosen and that all volumes and parts are correct. If you encounter any problems or difficulties, please contact us.
6.2. If the product is defective, missing an item for assembly, or the color or size is different from the one you purchased, do not assemble the product. Request technical assistance here.
7. ATTENTION
7.1. We are not responsible for problems caused by the assembly carried out by you or a hired assembler, nor will we bear any additional costs charged for the return of this professional to your home. Therefore, pay attention to this step and hire assemblers you trust. If possible, monitor the entire assembly process, this way you will have greater security.
